Tag Archives: CDC

Recent CDC allegations: rebuilding trust and communication

Tips for communicating with child care providersI remember the first time I dropped my then toddler (now teenager) off at preschool. He was so proud of his new backpack and lunch box and so excited to go off to school like a big kid. Without a moment’s hesitation, he dropped my hand and dashed through the classroom door, eager to begin his new adventure. I, of course, was terrified. The thought of leaving my little one with someone else for hours at a time was overwhelming – even when that someone else was a beloved preschool teacher. How could I be sure that he would be safe, happy, and taken care of?

Leaving your child in someone else’s care requires a leap of faith. As parents of small children we painstakingly review our child care options to find the setting and provider that is the best fit for our families. Most of the time, the faith we place in our child care providers is rewarded and our children thrive.

On a rare occasion, however, a child care provider betrays a parent’s trust. Parents of children at the Fort Myer Child Development Center (CDC) were shocked to learn that two staffers allegedly abused children in their care, while others were found to have criminal records that were not uncovered in background checks. While the staffers in question have been removed from the CDC and an investigation is ongoing, the parents’ trust in the CDC has understandably been shaken.

I attended a town hall meeting for Fort Myer CDC families and it is clear families and staff want to rebuild trust. They are finding that communication is key. Parents need reliable and timely information about how their children are being cared for and what steps are being taken to ensure their safety. They also need a way to express their concerns and feel that their voices are being heard.

At Fort Myer, installation officials and CDC staff are taking steps to open the lines of communication. Town Hall meetings have been held, giving parents an open forum to air their concerns. Parents have also been encouraged to use the Interactive Customer Evaluation (ICE) system to let commanders know about any issues they have with the CDC or their child care providers. The command has also used Send Word Now®, a notification system you may be familiar with in your child’s school that sends social media alerts to notify parents about CDC events via their phones or email.

When my children were in preschool I relied on a regular note in my son’s backpack to keep me informed of what was going on in his classroom, but the world has changed since then and there are many more methods we can use to communicate.

Although most parents will thankfully never face a situation like the one at the Fort Myer CDC, it’s still vital to have effective lines of communication with your child care providers. Parents need to know about last-minute schedule changes, upcoming events, and behavioral concerns that affect their kids. They also need to make sure that providers are aware of their children’s unique needs, such as a parent’s deployment or a new baby in the house. And, as seen in the Fort Myer CDC situation, parents need to know who to contact if they’re not getting the information they need from their provider or if they have concerns about the quality of care their child is receiving.

How do you keep in touch with your child’s teacher or child care provider? What method works best for you, and what hasn’t worked? 

eileenPosted by Eileen Huck, Government Relations Deputy Director at the National Military Family Association