Category Archives: Military Families

How to Not be Inconvenienced When Your Household Goods are Late

We finally arrived at our new duty station and received the dreaded phone call, “Ma’am, your household goods have not left Colorado, and they will not arrive for another week and a half.”

Wait…what? Where are we going to sleep? What are we going to cook with? What are we going to wear since we only brought enough clothes for the three-day drive?

Enter the inconvenience claim. It covers actual out-of-pocket expenses incurred by service members and their families as a result of not being able to use household goods due to a late shipment. Now, this doesn’t mean a new set of Cuisinart cookware, designer clothes, dinners out at fancy steakhouses, etc. The expenses claimed must be reasonable and related directly to relieving a hardship suffered by you and your family.

What Things Are Covered?

  • Lodging
  • Meals
  • Laundry service
  • Furniture (within reason)
  • Appliance rental
  • Towels
  • Pots and pans
  • Paper plates and plastic ware
  • Clothes

How Do You File?
Inconvenience claims must be filed directly with the claim department of the moving company. It is essential to keep the traffic management office (TMO) at your destination, and the carrier’s delivery agent, aware of what is transpiring. Carriers are not required to settle or honor every inconvenience claim, but you are entitled to submit a claim and have assistance from the TMO. If the claim is denied, TMO can appeal the denied inconvenience claim to the carrier’s home office. If the appeal is unsuccessful, the case can be forwarded to the Surface Deployment and Distribution Command for review and final ruling. Two things that will disqualify you from submitting a claim are failing to have a delivery address for your shipment, or refusing delivery when you finally have a delivery address.

Key advice?
In our case, we were able to go out for dinner a few times, buy a saucepan and a frying pan, groceries, towels and toiletries, and one full outfit for each of us. While we could have stayed at a hotel, we had already signed for housing so we elected to buy two air mattresses. We had expense caps for each of the things that we purchased, and we had to save all of the receipts.

We learned how important it was to have everything in writing. My husband made sure to have all of our conversations with the moving company, TMO, and the carrier’s agent in emails. We used the post library to scan all of our receipts and to make copies to send to the appropriate channels. While we could have probably requested more, we decided to only take what we actually needed. In the end, we were fed, clothed, and taken care of.

Yes, it was an inconvenience for our family, but we made the experience an adventure. We learned we could never go off the grid and live minimally, so that item was crossed off of our bucket list! The check arrived quickly so we were able to go out and explore our new town and all that it offered. When our household goods were finally delivered, they were only minimally damaged. Score! And, since we had developed a good rapport with the carrier agent and TMO, the claim process for those damages went smoothly.

The bottom line is moving is tough on anyone, whether you have moved two or 22 times. Knowing you can file an inconvenience claim may provide a form of comfort during a stressful time.

Have you ever filed an inconvenience claim? What was the process like for you?

robyn_headshotPosted by Robyn Alama Mroszczyk, AFC, National Military Family Association Volunteer, Redstone Arsenal, AL

Need Bonding Time With Your Spouse and Kids? Operation Purple Healing Adventures Brings the Magic!

Not long ago, I worked at one of our many Operation Purple Healing Adventures®. This retreat is for wounded service members and their families to celebrate rediscovering family-fun and togetherness after an injury.

As I met and registered the families for the retreat, it was clear to me how some families seemed disconnected, while others seemed excited with anticipation. It reminded me of my own joys and pains of being left behind during deployments with a young child. I was worried about my service member, yet upset he was leaving me with all of the responsibilities that I didn’t create alone.

Once everyone was registered and settled into their rooms, dinner was served! The parents were quiet and tired from traveling, and I assumed they were also probably nervous about the weekend ahead of them. But the kids were enjoying meeting one another, playing with the therapy dogs, chatting about the nature hikes, climbing the indoor rock wall, riding the giant swing, flying over the water on the zip line tower, canoeing and kayaking, eating s’mores at the campfire, arts and crafts, watching movies, and the numerous carnival games to come.

I’d be looking forward to a good night’s sleep, too, if I were those parents!

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At breakfast the next morning, the parents looked rested, and the kids were ready for all the activities. I could see the parents watching, taking pictures and videos, and talking amongst one another while the kids took on the activities, and I hoped they’d eventually join in the fun together as a family.

Then the magic happened: one father challenged his child to a zip line race, and one mother bonded with her child by seeing who could scream the loudest on the giant swing. And the next thing I knew, parents were bonding with their children by participating in all the activities, no matter what their injury.

After working up an appetite and eating an awesome lunch, the parents took part in the Operation Purple FOCUS (Families OverComing Under Stress™) Parent Groups. This allowed time for them to work together, with support, to enhance their relationships through communication activities aimed at building connections and family closeness.

During the FOCUS Parent Groups, the kids did more activities outside supervised by an amazing camp staff. At first, the parents were quiet, listening to the Operation Purple and FOCUS staff do all the talking. But one woman spoke up, sharing a personal story that many others could relate to, and pretty soon, all joined in, sharing their own experiences.

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At dinner, parents were busy talking about what went on during the Parent Group, while the kids continued to tire themselves out with more activities. I could see a difference in the families from the previous day, where most seemed to be at Healing Adventures for their kids, rather than themselves. But the next day, the parents found themselves again as husband and wife through togetherness, smiles, and hand-holding.

And on the last day, guess what? The parents realized for all the fun, food, and lodging, all they spent was time.

If you are a military family with a service member who is wounded, ill, injured, medically separated, or medically retired, and want to join us on an Operation Purple Healing Adventures, check out our website to see if a camp will be near you.

We can’t wait to see you!

nataliePosted by Natalie Mizell, Youth Initiatives Program Coordinator

To the Military Spouse Unpacking Boxes…

This is likely not the first time you’ve packed up all of your earthly belongings and relocated across the country (or across the globe) to a new installation–one you’ve probably never been to before. You’ve painted walls and planted roots in so many homes in nearly as many years. You’re an expert at the art and science of PCSing.

Exciting opportunities await you and your service member at this new assignment, but getting there implies goodbyes, packing, traveling, and living out of a suitcase for a few weeks.

After long hours in the car with kids (and maybe a dog and a cat), you survived the journey along a path that connected your old home to your new home. And you kept track of all the kids’ school enrollment paperwork, teddy bears, and tablets. You navigated backseat sibling rivalry, and developed innovative answers to the age-old question, “Are we there yet?”

And now you’re here. Your new home. The unpacking begins.

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You’ve wondered to yourself, “How many more boxes?” and “When did we accumulate this much stuff?” and “I just need to unpack my right shoe. Where is my right shoe!?” And if you’re like me, you might have lost your cell phone among the jungle of cardboard that has swallowed your new home. Twice. A day.

You’re feeling a bit peeved because you still can’t find the box that has the hand-embroidered heirloom Christmas stockings. Of course you carefully checked for each numbered box when the movers unloaded, but this one seems to have somehow escaped roll call. But you have found the box where the movers packed your plunger. As in, your toilet plunger. WHY, movers, WHY?

You worry about the kids. How will the moving affect them? How soon can they make a new friend? The preschooler has asked a hundred times already when we can go back to the “old house.” You gently remind them that there’s a “new house” to be excited about. But in the pit of your stomach, you feel homesick, too. When it it’s time for your service member to go back to work with his or her new unit, and you stay home home unpacking the remainder of household goods alone, loneliness creeps in.

We know what you’re going through, dear military spouse. We see your strength. We see the way you carry on and just simply make it all work.

Dear friend, this is what we want you to know: You’re doing great. The kids will be okay. They will make friends. And you will, too. Take a deep breath. You might even find that pesky box of Christmas stockings hidden among other identical boxes in the garage. This season of unpacking opens the door to a new season of life in your new garden. Paint those walls and plant those roots. Grow and bloom, friend.

Do you have a friend who could use encouragement? Share this blog post with them!

teresa-bannerPosted by Teresa Banner, National Military Family Association Volunteer

Grab a Bite to Eat, and Help Military Families…At the SAME Time!

Summertime means BBQ, family time, and travel! And this summer, the National Military Family Association is excited to partner with TravelCenters of America for the fourth year in a row to honor active duty military, veterans, and their families.

From June 28 through August 5, Country Pride and Iron Skillet full-service restaurants will donate $1.00 to NMFA on select breakfast, lunch and dinner menu items sold each day for the duration of the campaign.

That’s right…donating to an awesome cause just got THAT much easier, and more delicious! Just by eating food, you’ll help NMFA continue to impact military families, like the Stack family, who attended our Operation Purple Family Retreat in Wyoming.

“We are so thankful for this opportunity to come here and be able to reconnect,” Jason Stack, active duty service member and father of two, shared. “We get to just be together as a family without the distraction of phones or internet, or anything. It’s really nice to just bond together as a family.”

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Does it get better than that?

Actually, it does.

On July 4th, select menu items will be available for free to all active military personnel and veterans at both TA and Petro full-service restaurants to honor the service and sacrifice of the men and women who’ve served our country—something the Stack family knows all too well.

“We try to support him,” wife Christina explained. “Especially when he’s away, I try to make sure everything’s taken care of at home so he doesn’t have to worry about it. He knows and trusts I can handle life at home while he’s gone, and that helps him focus on his job while he’s away.”

So, as you and your family travel around this summer, keep TravelCenters of America in mind to help give back and support military families, like the Stack’s.

Our nation’s military families sacrifice every day. Take a pit stop to show them their sacrifice isn’t unnoticed.

shannonPosted by Shannon Prentice, Content Development Manager

Are There Success Stories With PTSD? Absolutely! Here’s One.

As we wrap up Post-Traumatic Stress Disorder (PTSD) Awareness Month, and our series about PTSD in the military home, we wanted to share a success story with you.

If you haven’t read the previous week’s posts, check them out. We shared stories like Bailey Francisco’s, a military brat that spoke frankly about his dad’s battle with PTSD and how it ripped their family apart. Week 2 touched on how PTSD is no excuse for abuse–there is a difference between the diagnosis and inexcusable treatment of a spouse or a child.

Week 3 we heard how Paul, an Army veteran, lives with the guilt he carries after leaving the military and not being able to deal with life. A struggle that resulted in anger and explosions at his family. With a PTSD diagnosis and proper treatment, Paul’s journey took a drastic turn.

And in Week 4, perhaps the most important lesson was learned: PTSD isn’t a catch-all diagnosis, and why it’s so critical to seek help from a professional to find the right treatment for the individual.

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This week, we want you to meet the Grenier* family.

Matthew Grenier is now an active duty E-6 in the Army. He still remembers the day he enlisted.

“I have known since I was a child that I wanted to join the military. Just like my father ,and his father before him.” For Matt, there was never a question. Even Amy, who is now his wife, knew that about him.

“We were high school sweethearts,” she remembers, “and he was always straight with me that if we were going to get married, the Army was going to be part of that equation.”

That equation turned out to be a lot heavier than either of them anticipated. Upon finishing Advanced Individual Training, he was off to his new unit, and on his way to Afghanistan. “I always knew it was a possibility,” Matt explained, “and it was what I had trained for. To be honest, I was looking forward to going. I was worried about my then 5 months pregnant wife. That was hard.”

Amy shared, “I had a pretty easy pregnancy, thankfully, so it wasn’t too bad. But, still, I had wished that he could be there for the birth of our baby. He did get to see the ultrasound and we found out our baby’s gender. That’s a lot more than other families get. So, I was grateful.”

In Afghanistan, Matt’s unit saw heavy fire. It was 2007-2008. They lost lives. He saw things he still won’t talk about.

When he returned home, it was a difficult time. He recalls, “I didn’t want to hold my baby girl. I didn’t want to talk to my wife. I was a ghost in the family.”

“It was like he wasn’t even there,” Amy says. “He was always quiet. He didn’t go out, he kept to himself and his only other emotion was anger.”

Matt wasn’t doing well, and at his command’s urging, he sought help for what he later found out was PTSD. At the time, he didn’t know what PTSD was, and had no interest in talking to anyone–a commonality shared by many military members.

Matt started individual therapy, and then family therapy shortly thereafter. He even sought out the company of his fellow soldiers who were going through the same things. He recalls that just spending time together with other people who understood the struggle, and being there for each other when needed was enough.

It’s been 9 years since his deployment, and 7 years since he first sought treatment. He’s been off medications for 3 years, out of treatment, and ‘in recovery,’ as Matt calls it.

“I can see now that PTSD is treatable. I always thought it was an incurable disease–something I would always carry with me.”

Matt now shares his story of recovery with others, “I know how hard it is to accept and to talk about. My family was suffering. I was suffering. It was needless. Just get help. If there is one thing I want others to take away from this is just that. Find help. Talk to someone. Do it before you lose everything. And, remember, this is completely treatable. I’m not saying I don’t have my moments, but I can say that I’m living a much fuller life and so is my family.”

Do you have a PTSD success story? We’d love to hear about it.

ingridPosted by Ingrid Herrera-Yee, PhD, Project Manager, Military Spouse Mental Health Profession Pipeline

 

*Names changed for this story

Orange is the New Black Portrays Military Veterans as Power-Hungry Band of Brothers in Season 4

Who’s watching Orange Is the New Black? I’ve been a fan, and loyally binge watch every season as soon as it comes out. With the premiere of Season 4, I was ready to see what was going down at Litchfield Penitentiary.

If you’re watching…you probably know what’s going down: murder, untreated mental health issues, and the most disgusting portrayal of military veterans that makes me want to cringe every time I watch.

If you’re not watching (how are you NOT watching?!), here’s a rundown: in an effort to maximize government incentives for hiring military veterans, Litchfield Penitentiary, a minimum security women’s prison in upstate New York, employs a new staff of corrections officers—all who are prior military. As the season progresses, the new officers turn into one of many villains this time around, sexually assaulting and harassing the female inmates, even using torture-like punishment for disobeying orders.

And I’ll say it: I think this season has gone a little too far. The show’s writers portray these military veterans as a scumbag band of brothers looking to relive their glory days and wartime stories. Even the show’s civilian characters get in on the stereotype of veterans.

oitnb

(JoJo Whilden/Netflix)

One especially memorable scene happened in episode two, aptly named “Power Suit;” a few corporate executives for the newly-privatized prison system discuss the tax incentives they’d receive if they hired veterans as corrections officers. One of execs makes a gun with his fingers, and explains why they hadn’t hired them before.

“You know, veterans,” he says as he pretends to shoot down the rest of the people sitting in the meeting.

These “power suits” even talk about how much more money they’d get for hiring wounded veterans. Litchfield’s Warden Joe Caputo dismisses the idea of using veterans with injuries because, “That might make the guards less effective.”

The civilian world already has a difficult time understanding military families, and the struggles that each person goes through when a family member serves in the military. There’s an even bigger gap to bridge when it comes to veterans and wounded service members.

Sure, it’s just a television show. And I guess if it bothers me so much, I could do like Litchfield’s finest corrections officers, and just ignore it or stop watching.

But then there was the finale. (No spoilers, I promise)

One military veteran corrections officer shares his experience being deployed overseas with another officer–a civilian, during Season 4’s shocking plot twist finale, and explains it’s best to just “get over” traumatic experiences:

“[There’s] so much time spent chasin’ after the bad guys,” he says, “and then you don’t get ’em, and then they blow up your friends or shoot up your convoy, and you just get so mad, tired and bored. So you just grab a farm kid from a grape field, and you make him juggle live grenades until one of them blows up…and you just gotta get over it…It can get rough, the dreams. And also being awake. You’re in for some hard times, but like I said you gotta get over it.”

Nothing perpetuates a stereotype like continually adding fuel to the stigma.

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Not all veterans who have seen battle are off-kilter and not all veterans that are off-kilter have seen battle.

Orange Is The New Black portrays the military veteran corrections officers as heartless, violence-driven, power-hungry psychopaths. Even the one female veteran hired wasn’t safe from stereotyping; though she was a little cooler in her demeanor, she stood idly by as her ‘brothers in arms’ took advantage of inmates left and right.

I think we need to have more open discussions about how our communities can embrace military families—active duty, Reserves, wounded, and veterans, alike. We need more people to know that 20% of service members who served in Iraq and Afghanistan have suffered with Post Traumatic Stress Disorder. And that 1 in 4 military children struggle with depression. And that there’s a nationwide shortage of mental health providers that have the cultural competency to appropriately provide care to military families.

These are the stories that people need to know about the military community. And there are so many more like them that aren’t being heard. Unfortunately, with seasons like this one of Orange Is The New Black, I think its doing damage to the strides that organizations like NMFA, Iraq and Afghanistan Veterans of America, Wounded Warrior Project, and others are making to strengthen our nation’s service members and their families.

Our military members, veterans, and their families have sacrificed far too much for us to just sit back and let the stereotypes gain momentum. We owe it to them to reduce the distance and bridge the gap between these typecasts and the real life stories of military life.

Are you a military family watching Orange Is the New Black? What did you think of their portrayal of military veterans?

shannonPosted by Shannon Prentice, Content Development Manager

Military Housing: An Experience of Then and Now

As a child, I remember the days when military housing was run by the installation. We had to make sure the grass was cut regularly, and there were self-help centers where you could go to get supplies to make sure it happened. There were sports leagues, like softball and volleyball, grouped by neighborhood communities, and the pride that came with winning the neighborhood trophy was contagious. Each neighborhood had Mayors who had administrative responsibilities, and assisted with relaying information to residents.

Those days are long gone.

Now, as a military spouse, I can tell you: housing has changed. The majority of military installations have privatized housing, which means, for the most part, a private housing company is in charge of handling the day in and day out responsibilities of housing.

Once we received orders to North Carolina, I went to the housing website I was given by our current installation. On the website, I had to fill out an application and a provide a copy of our orders. That seemed pretty easy…so far so good. We were sent housing options and floor plans, and were given options based on my husband’s rank and our family size. Because we received our orders early, we were able to choose a more desirable neighborhood, but it had a longer wait list. Once we received our final clearance from our current installation, we were all set to head to North Carolina.

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The day finally came for us to go to the welcome center on our new base. We went straight to housing with all of our required paperwork, and toured the neighborhood we would be living in. There was a neighborhood center, with rooms to rent for birthday parties, Bunco nights, or whatever else, which was very different from what I was used to as a child.

And no cutting the grass, either. They’d have the grass cut for us. And gone are the days of self-help centers. Oh, my husband was super happy about that one! Instead, now maintenance workers would come to my house to fix any crazy problems that we may have. There were monthly activities that we could attend as a family, too. I could really enjoy this new privatized housing thing!

But what about the housing from my childhood?

We could definitely get used to not having to cut our own grass, but as an option, we were told we could cut our own grass, and we would be added to a “do not cut” list.

“That’s okay!” we said and laughed!

“What about the neighborhood sports leagues?”

They’re are none.

“So, what about the Mayors?” I asked. Another no.

“How will we get information?”

Now, there are monthly newsletters delivered by the housing staff. We could even read them on the neighborhood website.

To stay positive, I would give this new type of housing a chance, and not be stuck on what I remembered as a military child.

Although I do miss the neighborhood sports teams and the Mayor, my first experience with privatized housing has been a great experience! There have been definite upgrades to what I remember as a child. I don’t know if I can say that privatized military housing is better, but I can say, for my family, we enjoyed our first experience.

Did you enjoy your first experience with privatized military housing?  Do you have any tips to help others with a smooth transition?

Posted by Elizabeth H., military spouse and National Military Family Association Volunteer