How to Not be Inconvenienced When Your Household Goods are Late


We finally arrived at our new duty station and received the dreaded phone call, “Ma’am, your household goods have not left Colorado, and they will not arrive for another week and a half.”

Wait…what? Where are we going to sleep? What are we going to cook with? What are we going to wear since we only brought enough clothes for the three-day drive?

Enter the inconvenience claim. It covers actual out-of-pocket expenses incurred by service members and their families as a result of not being able to use household goods due to a late shipment. Now, this doesn’t mean a new set of Cuisinart cookware, designer clothes, dinners out at fancy steakhouses, etc. The expenses claimed must be reasonable and related directly to relieving a hardship suffered by you and your family.

What Things Are Covered?

  • Lodging
  • Meals
  • Laundry service
  • Furniture (within reason)
  • Appliance rental
  • Towels
  • Pots and pans
  • Paper plates and plastic ware
  • Clothes

How Do You File?
Inconvenience claims must be filed directly with the claim department of the moving company. It is essential to keep the traffic management office (TMO) at your destination, and the carrier’s delivery agent, aware of what is transpiring. Carriers are not required to settle or honor every inconvenience claim, but you are entitled to submit a claim and have assistance from the TMO. If the claim is denied, TMO can appeal the denied inconvenience claim to the carrier’s home office. If the appeal is unsuccessful, the case can be forwarded to the Surface Deployment and Distribution Command for review and final ruling. Two things that will disqualify you from submitting a claim are failing to have a delivery address for your shipment, or refusing delivery when you finally have a delivery address.

Key advice?
In our case, we were able to go out for dinner a few times, buy a saucepan and a frying pan, groceries, towels and toiletries, and one full outfit for each of us. While we could have stayed at a hotel, we had already signed for housing so we elected to buy two air mattresses. We had expense caps for each of the things that we purchased, and we had to save all of the receipts.

We learned how important it was to have everything in writing. My husband made sure to have all of our conversations with the moving company, TMO, and the carrier’s agent in emails. We used the post library to scan all of our receipts and to make copies to send to the appropriate channels. While we could have probably requested more, we decided to only take what we actually needed. In the end, we were fed, clothed, and taken care of.

Yes, it was an inconvenience for our family, but we made the experience an adventure. We learned we could never go off the grid and live minimally, so that item was crossed off of our bucket list! The check arrived quickly so we were able to go out and explore our new town and all that it offered. When our household goods were finally delivered, they were only minimally damaged. Score! And, since we had developed a good rapport with the carrier agent and TMO, the claim process for those damages went smoothly.

The bottom line is moving is tough on anyone, whether you have moved two or 22 times. Knowing you can file an inconvenience claim may provide a form of comfort during a stressful time.

Have you ever filed an inconvenience claim? What was the process like for you?

robyn_headshotPosted by Robyn Alama Mroszczyk, AFC, National Military Family Association Volunteer, Redstone Arsenal, AL

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