Middle of the Night Hero – The Nurse Advice Line

mom-with-sick-babyNew mom. Husband is out of town. 4 month-old with a raging fever and barky cough. It’s 3:00 A.M. Oh, and there’s a blizzard dumping buckets of snow.

I haven’t heard this cough before and it sounds like he’s having trouble breathing. Why does my husband have to be gone when I’m in the middle of a crisis? I don’t want to risk our lives taking our infant-son to the emergency room in this weather. So, what should I do?

Medical Advice Is Only a Phone Call Away
Thankfully, the Nurse Advice Line was up and running that night my son came down with pneumonia. And, the good news is that the Nurse Advice Line is back. Stateside military families, including those in Alaska and Hawaii, can call 1.800.TRICARE (874.2273) 27/4 and reach a licensed nurse. This was a godsend when my son was an infant. The nurse was able to ask me questions about my son’s condition. She also offered some at-home remedies to help sooth his symptoms and scheduled an appointment for me the very next morning.

I was very thankful to have a medical professional to call in the middle of the night. Her tips helped calm my son (and his nervous momma, too) and I was able to safely make it to my son’s pediatrician’s office in the morning when the roads were cleared.

Who Can Use the Nurse Advice Line?
The Nurse Advice Line is available to all TRICARE beneficiaries including Prime, Network Prime, Standard, TRICARE for Life, TRICARE Reserve Select, TRICARE Retired Reserve, TRICARE Young Adult. And if you use Prime and are enrolled at a Military Treatment Facility – the nurse can help you schedule an appointment. Score!

But do you still need a referral from your Primary Care Manager?  Find out here.

Do you think your military family will use the Nurse Advice Line?

KatiePosted by Katie Savant, Government Relations Information Manager

One response to “Middle of the Night Hero – The Nurse Advice Line

  1. Doug Roberts MD

    I would like the nurse advice line to know about PainSpot.com; it has questions for people with joint pain. My great grand uncle, Melvin Mass was a Major General, United States Marine Corps (aviator) in WWI and a Member of Congress, among other distinguished family members. If any nurse needs to call for an informal curbside rheumatology consultation, I am at their service, and my office number to reach me in Sacramento is 916-565-1989.

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